Frequently Asked Questions

• We do not have a minimum purchase amount, but we offer bulk discounting to incentivize larger orders.

• We sell by piece. Weights and price per gram estimates are listed as a convenience to our customers. All measurements provided on the website are posted as estimates and not facts.

• We offer extremely competitive pricing on all items. We also give discounts for bulk purchases.
  $0-499.99 (0% off)
  $500-999.99 (2% off)
  $1000-1999.99 (3% off)
  $2000+ (5% off)
  Discounts will be calculated on the checkout page.

• We are exclusively a wholesale company and require a retail license (tax number).

• Most orders are shipped within 1-3 business days.

• Sterling silver is a metal alloy consisting of 92.5% pure silver and 7.5% alloy. Each factory uses their own special alloy blend for the 7.5% but it mostly consists of zinc and copper. According to the United States Federal Trade Commission §23.5.b.2, sterling silver can also be described as solid silver. Sterling silver is the expected standard for silver jewelry.

• We plate all our sterling silver chains with an anti-tarnish coating. This non-toxic hypoallergenic coating does not change the appearance or flexibility of the chain. All sterling silver products will tarnish over time. The anti-tarnish coating delays the tarnishing process. We recommend storing sterling silver in a sealed container, like a food-safe plastic bag.

• All sterling silver products will tarnish over time. The fight against tarnish needs to start immediately because it is easier to prevent or slow down the tarnishing process than it is to clean tarnished silver jewelry. We recommend storing sterling silver in sealed food-safe plastic bags with as little air inside as possible. For extra protection, you can add an anti-tarnishing strip inside the plastic bag. Two big threats to sterling silver are sulfur and chlorine. Many cheap plastic bags or jewelry boxes contain these elements and they will turn silver black on contact. This discoloration is frustrating to remove.

• Yes, we work with factories around the world, but we source our sterling silver chains exclusively from Italy. Although it may be common practice to purchase chains outside of Italy, we have found the Italian quality is unbeatable.

• We do not release the rights to use images found on www.shrumcooper.com. We prohibit use for personal and commercial purposes including full or partial use of our images.

• If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 10 days for a full product refund. You may return the product between 11-30 days for a 25% restocking fee. We cannot be held liable for tarnish, oxidization, mishandling, or customer neglect. All tarnished or oxidized returns will be valued at scrap silver.

• We are in Rancho Cordova, California. We do not have a showroom for the public.

• Yes, please email ShrumCooper@gmail.com for specifics. At jewelry shows, we will have samples of chain styles that are available for special order.

• We do not backorder products, but we try to always keep a well-stocked inventory. If we are unable to fulfill an item, we will refund it from your order.

• Yes, please visit our trade show page for up-to-date trade show information.

• Yes, please visit our dropshipping page.